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Basic Installation Tools

MobileNAV Guides

Add-On User Guide | R 4.9

This document describes all the Add-on related topics, like detailed configuration and step by step installation.

AL Extension Installation Guide

This document describes the whole installation procedure focusing to AL Extension related preparation for Microsoft Dynamics 365 Business Central.

Client User Guide | R 4.9

This document describes all the Client related topics, like detailed configuration and step by step installation.

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Frequently Asked Questions

HOW CAN I CONNECT TO MY MICROSOFT DYNAMICS SYSTEM?

The application connects to the demo server by default. To connect to your own system, you also need server-side components. Further information can be found on Page How It Works.

WHAT MICROSOFT DYNAMICS VERSIONS DOES MOBILENAV SUPPORT?

The mobile solution supports Microsoft Dynamics NAV 2009 R2 and later versions including Microsoft Dynamics 365 Business Central.

WHAT MOBILE PLATFORMS DOES THE SOLUTION SUPPORT?

The MobileNAV solution runs on Android, iOS, Blackberry OS, Windows CE/Mobile, Windows Phone, Windows Desktop platforms.

IS MOBILENAV CUSTOMIZABLE?

Yes, the solution is available with a base configuration, which can be customized as necessary. For customization, only the existing NAV clients are required – there is no need for a separate developer device.

DO I NEED TO ORDER THE CUSTOMIZATION FROM THE MOBILENAV TEAM?

No, all MobileNAV partner can do the customization for their customers. Only minimal NAV developer knowledge is required, including page design and minimal C/AL programming skills. Experienced NAV end-users can easily do the customization themselves – and with minimal NAV developer knowledge even can perform the customization.

DO I NEED ALWAYS-ON INTERNET ACCESS?

No, MobileNAV working automatic online/offline mode. The mobile app continues operating seamlessly when your device goes offline, or your Internet or WiFi connection gets lost.

ARE THERE ANY CLOUD DEPLOYMENT POSSIBILITIES?

Yes, Dynamics NAV version 2013 R2 and later versions-fully supports Azure and, naturally, MobileNAV can also run in the cloud.

WHAT ARE THE SERVER-SIDE REQUIREMENTS?

A MobileNAV server-side requirements are identical to the NAV Service Tier requirements. Depending on the number of users, the number of Service Tiers can be increased.

WHAT TECHNOLOGY IS USED FOR COMMUNICATION BETWEEN MOBILE DEVICES AND ERP?

The standard Page Web Service interface of Microsoft Dynamics NAV (SOAP services) is used. MobileNAV users must provide their Windows login credentials. Therefore NTLM authentication is in place. The communication channel can be secured with SSL encryption.

WHAT IS THE APPROXIMATE IMPLEMENTATION TIME?

The implementation of the base MobileNAV configuration requires within one day.

HOW CAN I BECOME A MOBILENAV PARTNER?

Please check our Page For Partners.

WHERE CAN I ASK MY QUESTION AS A CONTRACTED MOBILENAV PARTNER?

You can ask your question on our Partner Support Portal

WHAT DO YOU LOSE WHEN YOU DO NOT HAVE ACTIVE ENHANCEMENT PLAN?

You have no right to use the latest releases.

You cannot submit any error.

You cannot get any kind of support.

You cannot purchase additional licenses.

Support Options

MultiSoft Ltd. provides MobileNAV Users and Partners with several option for support:

Downloadables

Download the User Guides, Tools and latestet Releases.

Webinars

Watch MobileNAV Tutorial Videos and Release Announcements.

Support Portal

Submit Errors and Request via HonLine 2.0 Support Portal.

Contact Us

Contact us via electronic way or Visit us personally.

MultiSoft provides support on English language. Please note request must be written in English.

Support information:

Time to respond to support request: 24 hour

Availability of e-mail and helpdesk communication: 24/7

Availability of phone communication: weekdays 9 am -17 pm GMT

Support contact:

Phone: +36 1 310-1492

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